Shipping & Returns
Returns & Exchanges Information
Orders delivery can take between 1 and 4 weeks.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item. To return a faulty item, please enclose a letter giving the reason for return, secure the package and return to the address below.
15, rue Vergniaud
For security we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is damaged.
Note: in the event of Marimo SAS sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Marimo SAS within 30 days of our e-mail confirming the issue of the replacement item. Ownership of the original item reverts to Marimo SAS. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 days period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.
When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.
If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.